Chatbots aren’t just for large corporations. Small businesses and startups can harness their power to compete with larger players while keeping costs low. Here are the top use cases for chatbots in small businesses:
1. Customer Support: Provide instant answers to FAQs and resolve issues without needing a full-time support team.
2. Lead Generation: Qualify leads directly on your website or social media platforms and send warm prospects to your sales team.
3. Appointment Scheduling: Streamline bookings for services, freeing up time for your staff.
4. E-Commerce Assistance: Guide customers through the buying process, recommend products, and answer questions in real time.
5. Feedback Collection: Use chatbots to gather customer reviews and insights to improve your business offerings.
Chatbots allow small businesses to appear more professional, save time, and provide better service—all on a limited budget.
